Elevate DigitalPOPIA
Privacy Notice
Last updated: 2 November 2026
- We only collect what you choose to send us, so we can reply, quote and do the work.
- No tracking cookies, no analytics, no ads. We never sell your information.
- You can ask to see, correct or delete your information at any time.
1. Who we are
Elevate Digital is a web design business in South Africa run by Dillon Ramnarain. We are the “responsible party” for the personal information described here, as defined in the Protection of Personal Information Act, 2013 (POPIA).
2. What we collect
- Enquiries. When you use our contact form, it does not store or send anything by itself. It opens WhatsApp or your email app with your name, chosen service and message filled in. We only receive it if you press send.
- Messages and calls. If you contact us by WhatsApp, phone or email, we receive your name, phone number or email address, and whatever you tell us.
- Client details. If you hire us, we may collect your business details, logo, photos, content, and proof of payment so we can deliver the work and keep financial records.
- Basic technical data. Our hosting provider may record technical information such as your IP address and browser type to keep the website running and secure.
The QuickQuote demo on our site runs entirely in your browser. Anything you type into it stays on your device and is not sent to us.
3. Why we use it
- To reply to your enquiry and send you quotes.
- To build and deliver the websites, profiles or tools you order.
- To invoice, record payments and meet our legal and tax obligations.
We do not use your information for advertising, and we do not send marketing messages unless you ask us to.
4. Cookies and browser storage
We do not use tracking or advertising cookies, and we do not run analytics. The site stores one small setting in your browser if you choose “Don’t show again” on the opening animation, so it remembers your choice. You can clear it at any time in your browser settings.
5. Who else is involved
We don’t sell or rent your information. Some trusted services help run the site or carry your messages:
- Cloudflare, which hosts this website and delivers it quickly and securely.
- Google Fonts, which supplies the website’s fonts. Your browser connects to Google’s servers to load them, which shares your IP address with Google.
- WhatsApp (Meta) or your email provider, when you choose to message us through them.
Some of these providers may process information outside South Africa. We only share information with others where it is needed to provide our services, or where the law requires it.
6. How long we keep it
Enquiries that don’t turn into a project are deleted within 12 months. Client and payment records are kept for as long as needed to deliver and support your project, and for as long as the law requires for tax and accounting records.
7. How we protect it
We keep your information on password-protected devices and accounts, only use it for the reasons above, and only share it with the services listed here.
8. Your rights
Under POPIA you have the right to:
- ask what personal information we hold about you, and get a copy;
- ask us to correct or delete it;
- object to us using it, or withdraw your consent;
- lay a complaint with the Information Regulator of South Africa at inforegulator.org.za.
To make a request, contact us using the details in section 1. We will respond as soon as we reasonably can.
9. Changes to this notice
If we change how we handle personal information, we will update this page and the date at the top.